Originally Posted by
LadyL2013
With that Easyjet case though, the person who posted was lying. The woman was not allocated that seat for flight, she just sat their temporarily whilst the air raft was boarding to speak with a family member. In which case I think it was only fair they asked them to take it down as it was lies.
Do you know for a fact that the woman wasn't allocated that seat? When you check in (up to 30 days in advance) the computer has no idea which aircraft has been allocated to a given sector, so if a seat goes u/s in the meantime you could well find that you have that seat number on your boarding pass (though Easyjet has no excuse if it allowed a passenger holding that seat number to board without re-allocating him/her at the gate).
Irrespective of the above, Easyjet's initial response "
before we can
investigate this ..." was, frankly, stupid.
Their social media people should have known better. A few minutes on the phone before tweeting their response could have ascertained:
a) which aircraft and which flight was involved (in fact that information was provided by the OP)
b) whether seats were blocked off on that sector and, if so, what steps were taken to re-seat the passengers who had those seat numbers on their boarding passes
They could then have stopped the Twitter thread in its tracks by providing an authoritative response demonstrating that the OP was talking b*ll*cks.