Originally Posted by
MARKEYD
they are under immense pressure with over half the call staff off sick while the remaining staff are under threat of redundancy
I agree completely that pleasantness to staff is particularly something to make sure of currently, but knowing the numbers of our own office staff across the UK currently (several hundred, with ONE currently self-isolating and none diagnosed) I do wonder how half the BA call centre staff can be off sick.
Is this some euphemism for them actually having been furloughed to save money by collecting the government contribution, while providing insufficient team members to process the increased workload ?