Originally Posted by
Gurnard
They are very busy. I got through before 09.00 and was told I had chosen a quieter time as it gets much busier later morning. I know some other carriers prefer to issue vouchers and tell customers a refund may take 3 months to process. It's not easy to dish out compliments nowadays - as anyone can see by reading through these threads - but along with others I can praise BA for dealing with my request in a completely satisfactory way. I remain impressed with BA's efficiency.
unfortunately I'm not impressed. Other things I had booked all gave the option to either use the ticket next year at no further cost, F1 at Silverstone, Cosford air show, photography show, and a concert, or get a refund all you had to do was select which option you wanted, none of this ring this number where nobody will answer.