Originally Posted by
spannersatcx
well we've been trying for a refund of cancelled flights for a month now, get cut off every time, no option to get refund on website, very poor service.
They
are very busy. I got through before 09.00 and was told I had chosen a quieter time as it gets much busier later morning. I know some other carriers prefer to issue vouchers and tell customers a refund may take 3 months to process. It's not easy to dish out compliments nowadays - as anyone can see by reading through these threads - but along with others I can praise BA for dealing with my request in a completely satisfactory way. I remain
impressed with BA's efficiency.