Cancellations
Would have been departing from LGW in 5 weeks' time, but received notification on Tuesday of flight being cancelled. Wanting a refund, I rang the number given in the email on Wednesday. Although callers were given an apology that the call would take longer than expected to be answered, I hardly had to wait any time. There was no problem obtaining the desired refund, and within 3 days all the money is in my account. I can't fault BA and will book with them again once "normality" returns - hoping, of course, that they don't pull out of LGW as has been intimated.