Originally Posted by
Mark J Bowcock
Just had an email from British Airways to say my flight on 15th April to Los Angeles is operating as normally. But I can apply for a voucher if I don’t want to travel. I’m really confused nfused as the travel ban to USA takes us past this date. Or do they want people to accept vouchers and not refunds!
I was due to fly to Vegas on 25 March, have had emails up to and including yesterday from BA Executive Club along similar lines, However On Saturday I had an email from BA Holidays saying
As you may already be aware, your travel dates and destination have been affected by measures introduced in response to coronavirus COVID-19. We are sorry to advise that this means we are unable to provide your British Airways Holidays arrangements as originally booked.
We are currently receiving exceptionally high call volumes as a result of this, and are very sorry if you have been unable to contact us by phone. If you have already been in touch with us to rearrange your travel plans, thank you for your patience, and please disregard this message.
We will be processing a full refund of your British Airways Holidays. This will be returned to your original payment card within the next 7 days, but may take a few more days to show on your statement.
Looks like one part of BA isn' talking to the other.
Alchad