You Get What You Pay For
Agree with smile and PacificOrigin.
It just goes to show what we in the LCC cabin workplace encounter on a frequent basis. It doesn't matter what messages your publicity machine sends out, there will always be people who bring their own idea of what your product should be so long as they haven't paid the extra to have it.
"Great Businesses Work on Time and Motion. We do both."
That means we sell on time performance. But WE also deliver.
"Plane fares. Beautiful Service"
You get it - our crew actually stop and talk to you - you get that for FREE, the plane fare, you pay for. I will even stop what I'm doing mid service and have a chat to you, so long as the person behind doesn't mind waiting a mo to get THEIR entitlements either.
"Low fares. Its that plane"
NZ$99 from Christchurch to Brisbane. Want a movie? Then bring your laptop and turn it sideways, watch a DVD or mpeg. I'll even sell you a headset for NZ$2. Don't like that? There's a Newsagent in the terminal where YOU can pay for your magazines, instead of expecting someone else sitting in the aircraft who has paid a higher fare than you to subsidise YOUR mags or movie.
Still not happy? Then pay me more than NZ$3.20 per hour.