PPRuNe Forums - View Single Post - CAA FCL - How on earth do you deal with them ?
Old 17th Jan 2020, 07:16
  #17 (permalink)  
Join Date: May 2005
Location: Ashford, Kent
Age: 29
Posts: 208
I had an issue where when I unfroze my ATPL they omitted my SEP rating on the licence. Took about 5 months to get the correct licence issued. They wouldn’t reply to any emails. The only way to get a swift response was to log an official complaint on their website. Then it got sorted within a week.

Bad service now. Used to be fine with same day appointments where you could actually sit down with somebody...and enjoy a breakfast upstairs!
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