The problem is that wages come out of a different bucket from sick leave, fuel usage and the costs of delays. So manager A gets a bonus for keeping wages static while managers B, C and D get it in the neck for fuel usage, overtime and delays. This is what these moron managers can’t understand: almost any employee can cost the company many times their wages and the company won’t even know its happened.
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As I said, I have friends - 2 parents, 2 teenage girls, venting all over facebook, instagram and twitter over Jetstars lousy performance - but marketing will wear the cost of that behaviour, not engineering or operations.