Terry Thomas...Hear Hear!
Sounds like Mr.Warshaw was a right prat, and deserved all he got.
CaptainFillosan, in the example I gave of my own experience, why don't you spread some of your self congratulatory expertise around and tell us how you'd have handled Mr.Pin Stripe in Prestwick?
Do you recommend personally interviewing and soothing over every passenger before they board?
Do tell.