maxalt
Where you trained to demonstrate such breathaking arrogance? Regretably, you sound just like the type of Captain that airlines could well do without.
You should remember one thing. Its not difficult so it will be easy to understand.
You are the driver. That will no doubt scar your ego but that is all you are and all I was. What you also have to be is a
PR representative of your company. You abide by the SOP's, you abide by the ANO and you use your capacity as Captain to ensure the welfare of your passengers at all stages of flight from gate to gate.
If you behave in a manner that is detrimental to your company, which can include any number of dillys, you still must try hard to be nice to the passengers. You also have to try to understand that if you upset them you are totally responsible for the end result. Which can, as in this case, CAUSE a sarcastic comment - no doubt of the kind you and I make often during the course of s shopping trip or such. We don't, of course, know for sure that incident took place but we assume so.
That then is the substance. What ACTUALLY happened in my view - IF - the above scenario is correct, is that the Captain has a major trip in his electrical system - his brain. There was absolutely (I won't use your emphasis on the word) no need to react in the way he did. If he had, however, had the sense to address the guy and say that he - as Captain - was sorry to hear of the major delay that he had it would have all ended in smiles.
Instead of which it ended, unnecessarily, in angst and an over the top decision. In other words his ego was offended. NOT enough reason to prevent boarding.
As I have said before. I suspect VS are not best pleased about the events and if he is honest I hoped he is not best pleased about his actions.
The crew are the most important part of any flight. The passengers, who can be a severe pain, are nonetheless entitled to consideration. This man got nothing except the wrath of a Captain who over reacted.