Sadly, people will continue to fantasize and rationalize their way towards ever decreasing terms and conditions. It has been a constant downhill trajectory for TWENTY FIVE years now. Who amongst you are willing to bet their careers and families futures on that somehow changing direction? I too spent many years "believing" that CX management would come to their senses and correct their ways. Never happened, and never will. They are perfectly happy squeezing every last drop of blood sweat and tears out of their crew, and they will discard you and your precious T and C's the first chance they get. You only have to look at the latest commuting contract to see what will happen to the job at CX. I'm sorry to be so negative, but I witnessed this first hand for over 20 years. I now look back in horror at the fact that I allowed myself to stay immersed in such a dysfunctional system for my entire career. Should have left over a decade ago.