Removed the trouble maker!!!
If I buy a mobile phone for only 100£ and it doesn't work, you can bet thet the guy who sold it to me will have to do any effort to resolve the problem. TROUBLE maker? I don't think so, just getting what's normal.
That passenger was not at all a trouble maker, he just was sick an tired of waiting announcements of delyas for 15 hours or so.
He was very gentle, for that money I could have gotten a lot worse.
I travel as a pilot on duty and on commercial positionings many times a month and sometimes you get treated like **** by this check-in, ticket and groud staff personel, even by the cabin crew... i wonder if you need a university degree to be cabin crew because very often they have their nose much higher then FL500
Customer care, where are you??