Originally Posted by
IcePack
Interesting that of the cabin crew reporting. I was taking an A330 out of a northern german airfield. Their was some ice over the collector tanks (Inboard aft of the wing) this is perfectly allowable. However it was reported to me by a concerned cabin crew member. Company policy to take cabin crew reports seriously, so I got the aircraft de-iced so as not to undermine cabin crews confidence in reporting. Cost the company a "pretty penny" but hey how far do you take training. Yes I know I could of just told them it was OK, but suspect that would have undermined their confidence and would have resulted in them writing it up, which I suspect their managers would have taken further, with all that would have entailed.
Or you could have (not "could of" :-) showed them in the books where it says that the observed contamination was allowable. It would have satisfied the concerned cabin crew member(s) that you know what you are doing and what you are talking about without the need to spend the company's money unnecessarily.