Stormcloud
Some loose definitions for you to ponder:
To$$ers
We're talking about a bloke who did a one-man slow-handclap and made a remark which
he probably thought was funny. Perhaps it would have been better aimed at Virgin's
PR department than at the replacement crew, but it is not hard to see why he felt frustrated.
Terrorists
Usually outwardly controlled, highly intelligent individuals, who display all the hallmarks of model passengers when airside and do nothing to warrant attention until airborne.
People Skills
Having the ability to spot the difference, and excercising authority accordingly; demonstrating both good judgement and proportionality.
Now please expand on why my point of view is 'total CR@P', as you so eloquently put it?