Having gone through LCY most weeks it seems in recent times (to the extent of recognising the BA pilots), one of the greatest challenges is the "Common User" check in machines in the terminal. I've written about these before, but they never seem to improve, despite regularly having new hardware. Although all checked in on the BA website, with the "Collect boarding pass at airport" option, go the machine and enter a BA exec card and it says it needs "additional information", despite this all being on file. Flight details, scan passport, wait - and it says "can't finish - go to desk". Try the next machine, the same. Join the tedious queue, eventually get to show card, and the operator can instantly produce the boarding pass, no issue.
Check in staff also say "Oh those machines, some days they are OK, other days no".
So, I'm coming through again tomorrow morning. Here's a challenge for the LCY IT team - will it work ?