Thanks Crewrest for letting us know that this Captain is indeed just a normal well adjusted guy who gets on with most people. Rather than a power crazed machine built to p*ss off passengers.
Sometimes crew and other staff have errors of judgement (though I'm not sure in this case). The ground staff and flight crews of airlines would appear to have to be councellors, psychiatrists, mediators, military strategists, surrogate mothers (wives or husbands), saints who should sit there and take all quantities of s**t which are thrown at them and still keep smiling. Plus we're not allowed to behave or be treated as human beings.
I treat all the passengers as fellow humans and as equals, but if they prove me wrong then they also get treated accordingly.
Do unto others...