"After his airline treated paying customers like scum of earth already... "
eal401, what on earth are you on about! The original Captain had an eye infection and was unable to operate the flight. Virgin accommodated all 300 plus passengers overnight in hotels. The passengers were told to check-in for a new departre time of 08.00. The replacement Captain arrived at his aircraft at 07.45. Where is this treating passengers like scum of the earth. Would you expect to have been flown accross the Atlantic by a Captain who could not see properly??!!!
Also you finish - "Now if said passenger has said "About f*ing time, you f*ing thick c*t" I'd be more sympathetic. But it would appear he didn't." This may be nearer the truth than we know. We have only heard one side of the story. Mr Warshaw is hardly likely to go to the press and say that he swore at the crew, is he? He may not have been abusive, but we only have HIS word on that.