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Old 11th Nov 2003, 15:08
  #24 (permalink)  
flapsforty
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Have you guys ever shared a 747 with about 350 pax who are spitting mad at having been delayed for 24 hours?
350 pax who feel justified in jeering at the replacement crew when they arrive at the gate? Who think that they have been grievously wronged by the airline and as such are entitled to behave like pigs the entire trip across the atlantic? Experienced the aggressive crowd metailty that develops from their righteous anger being stirred up by a few ringleaders?
I have, and it was a true nightmare. Not only for the cabin crew but for the pax themselves.


By removing one passenger, this captain assured a safe and peaceful flight for all by letting the rest of the pax know that he would not tolerate abuse of his crew in any shape or form.
Nobody likes taking unpopular decisions, and nobody lightly decides to off-load a passenger.
Getting into the cockpit, locking the door and letting the CC deal with a near riot for the next 10 hours would have been the easier option for Captain Crook.
The fact that he chose to take decisive action instead, speaks volumes for his sense of responsibility and his understanding of cabin dynamics.

Gutsy move captain, I'd be happy to fly with you any day Sir!


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