PPRuNe Forums - View Single Post - Why Boeing screwed up and lessons for CX Managment
Old 4th Nov 2019, 05:42
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Progress Wanchai
 
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Cathay’s management issues are in a league of their own.

Rather than headhunting the best executive talent that is available, the board continually pick a team from the relatively small pool of personal who are employed by a minority shareholder of the airline. (Just look at the world wide head hunt that Air New Zealand conduced prior to selecting their latest CEO. Meanwhile cx looked no further than the HAECO hangar while conducting their search). Those executives then continue to be employed by the shareholder while being placed on a temporary secondment to the airline. It’s certainly open to debate whether this structure is in the best interests of the airline, or simply in the best interests of one of the shareholders.

Last edited by Progress Wanchai; 4th Nov 2019 at 06:26.
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