I imagine this skipper would have some sort of disciplinary action taken against him - and frankly it would be difficult to argue against.
We all face situations where slights of one kind or another are given us and the sensible person recognises that in most cases they should just let the insult pass. And particularly, if someone is representing a company he should be gracious to frustrated customers. To pull rank and make a 'security' issue out of this situation is at best unwise. If the facts are as stated, and we do not necessarily know the whole story here, then this captain has badly let down his company and seriously mishandled the situation. An opportunity to pour oil on troubled waters with a few generous words was missed and instead a good dose of lighted petrol was poured on instead! He has caused needless insult to an important customer and will no doubt be called to account for his unacceptable behaviour.
Last edited by Norman Stanley Fletcher; 11th Nov 2003 at 06:21.