Doesn't give a sh*t. He thinks Pilot's are over paid. He thinks Joyce is over paid (if he even knows that). But he doesn't care. He just wants affordable airfares to where he wants to go. He will listen more to Joyce's "We tried to do something great and world changing, and the pilot's stopped us" spin than the pilot's "The company is trying to rip us off" spin.
Qantas's
PR and their mates in the media can (and will) make any one they want look bad.