Ok HS, I lied! But one thing is clear. You have a penchant to perch yourself on the BA bandwagon and you have to be told that BA are NOT the be all and end of the airline business. Just get down and take a broader look at the business. But perhaps, in your BA tinted glasses you don't know how. I probably have a far greater depth of view than you do so I have learned to be objective. You on the other hand always give the impression of tunnel vision.
I might even be so bold this time to ask whether you have ever worked for any scheduled airline as your prior postings seem to be confined to nostalgia or ex-military threads.
I thought you were bound to ask that at some time. Why you picked on Aircraft Nostalgia and Military I don't know - perhaps it's because I have a very wide interest in aviation - but I have a wide experience in the industry too - 27 years of it - 40 in flying. Owned two airlines, employed over 100 pilots, have flown over 70 different types and there is much more if I care to think about it.
Sad to say then that I have seen your type of arrogance before. But I would have none of it. Passengers are the life blood of an airline and MUST be respected as such. They must be treated properly. If the operation falls down because of incompetence, whoever or howsoever it's cause, that person or persons has to be chastised NOT complimented on his/her ability to ragtail a passenger. Clearly the Captain needed to have his backside kicked not patted. I rather feel that VS did not approve if the truth be known. MIA is a lousy place for a passenger to be holed up anyway - and he was a high paying passenger. The Captain should have taken regard of that for starters!!! But then, of course, he didn't know - which is no excuse.
Now if a passenger is dangerous, he was not. If a passenger is threatening, he was not. If a passenger needs to be restrained, he did not..............want me to go on? If a passenger is snide to a Captain because he felt like being snide after being fecked about for 13 hours and then to further delay, that is NOT cause to have him refused boarding - just because the Captain was offended - that was sheer childishness. For God's sake what next.