HS, you are so predictable! Just the sort of story that would get you on your high BA horse again! As usual, everyone can have an opinion so long as it is only yours.
I agree with BR. The carrier DOES have a responsibility to the passengers. And I also agree that the guy should sue the a@se off VS. You should listen to BR he deals with cases like that! Ummm!
What kind of Captain is it anyway who gets a sarcastic remark because HE is late and holding up the passengers even longer. He shouldn't be late in the first place. Obviously he has no feeling or understanding of the prickles that people who have been let down will undoubtedly feel? How about a bit of respect for the passengers? And then to refuse the guy's apology. And VS stand by their man! Bollix.
Heaven help anyone your flight. You would probably have them chucked out - while airborne. Do you carry a whip as well.
You can reply if you like. I won't be watching out for your usual sanctimonious drivel.