Just read the comments on Sir Colin Marshall. I met him several times in differing circumstances and always found him to be a charming, intelligent man.
I wonder if those people that experienced a different side were the “managers potted plants” that seemed to reside in forgotten offices being paid handsomely to slow or hinder the operation. I seem to remember when we got rid of 20,000 people , BA still managed to fly the same number of planes, pax and baggage as before.
sadly, someone got drunk on the idea that continued cost cutting will continue to generate continous profits. It does smack of lazy thinking.