Originally Posted by
Street garbage
Well, I'll put it this way- if QF Management chose to engage their front-line (Groundstaff/ Engineering/ Cabin Crew/ Pilots) workforce, make it a "positive" work environment- would that translate to more "customer" satisfaction, higher NPS scores, better OTP?? Qantas only succeeds because of 1) it's basically a monopoly Domestically and 2) A lot of staff keep the operation on the rails, going above and beyond, despite how management treats us.
To say the way QF management treats its' staff has no impact on Customer satisfaction is naive at best.
Yep I’ll certainly pay that.
I still think that it’s a silly statement though saying the CEO doesn’t care about customers...
Perception is an amazing thing... What does Joe public think? Not the minority of us in the industry.