Originally Posted by
Global Aviator
I am not QF, far from it. I am an Aussie though, that’s the closest I’ll ever get.
To say an airline CEO hates passengers is flat out moronic.
Believe whatever you want but there has to be a line of sensibility.
Well, I'll put it this way- if QF Management chose to engage their front-line (Groundstaff/ Engineering/ Cabin Crew/ Pilots) workforce, make it a "positive" work environment- would that translate to more "customer" satisfaction, higher NPS scores, better OTP?? Qantas only succeeds because of 1) it's basically a monopoly Domestically and 2) A lot of staff keep the operation on the rails, going above and beyond, despite how management treats us.
To say the way QF management treats its' staff has no impact on Customer satisfaction is naive at best.