Originally Posted by
zukini
... I've been sat at the front of the plane watching people board. Stop at row 1. then look at their ticket. Read it out loud. 27f. Then say something like is that at the back of the plane looking at row 4 thinking it's somewhere near there..
If you catch a train you get a display telling you where your seat is. Should there be something similar on the boarding screen. Given that infrequent travelers will probably have a printing boarding pass of some sort, why not clearly mark the position of the seat on a layout of the plane. You might also want to make it clear "How to read your boarding card" .
The first time my father flew, he was told they would fly over the alps. The plane was just above the cloud at one point with wisps of vapour visible at the window. He was terrified! He thought the plane was so low over the mountains that they were skimming the snow.