Originally Posted by
racedo
A story true or not, an American Airline member of staff approached a complaining passenger who objected to someone discreetly feeding her child. AA staff member just approached said area and asked "Who is the person spending all their time looking at a lady's boobs and complaining she is feeding her child."
After silence she just said "Oh maybe it was in another area". Complainer kept quiet after that.
Very unprofessional if true. The staff's job is to deflate conflicts not take them to a lower level and see who wants to follow. Bullying your way through a complaint is only good until you run into an even bigger bully who is also a lawyer. And that's when the story gets in the news. Btw, do you happen to know if that staff member could find another job in aviation?