Thanks to all for your input to my original question, it seems like although a rather scary event for the SLF at the time, it did not warrant any major review or investigation. Probably when less publicity was better than too much.
I have discussed your comments with my friend who seems to be more at ease with the reasons why very little information was available to the fare paying punters, and he will leave a little more settled than when he arrived.
Thanks again,
IG