What gets me is that when a aircraft has to divert and cannot continue the flight that the passengers are upset the Airline keeps them in the dark.(= compensation)
I would personally prefer to be kept in the dark so long as we were safe on the ground and not a smouldering hole in the ground.
Airlines want to get us on our way and not be a long further drain on their system and I am sure they are doing what they can. But until someone higher up and probably not at the airport can organise a aircraft and crew we would just have to sit there.