Originally Posted by
Planemike
If it is not a requirement to listen the safety briefing why make an issue out of it when a passenger chooses not to. All seems very heavy handed. It would appear the passenger was causing no problems to anyone. Just allow the flight to proceed normally. I am surprised at Air New Zealand.
@Planemike, as has been pointed out before, it was NOT just a question of attending to the safety briefing. Passenger was seated in an exit row, where there is a very specific request to find out if they are willing to cooperate actively with an evacuation. Passenger, like the unspeakable Jones before her, thought that the exit row just meant extra leg room and refused to cooperate with entirely reasonable requests.