Mike, I never said assume pax are all.in the wrong.
but sh3s gotten to the point where she is being childish enough to 1) refuse to receive thebovereing exit briefing (which in Aus/NZ is a separate individual briefing
and 2) *sticking her fingers in her ears* then yes in this context pax is in the wrong and should be removed from said seat, if not the aircraft if behaviour warrants
as for my comment re "wills" I am referring to after 'diplomacy' has failed- some pax are determined to win/get their way just to "show who's boss" and once you get that it undermines the crew's authority of the cabin.
yes thry have paid to fly, they have not paid to abuse the crew or inconvenience or endanger their fellow pax.