This time last year I had a licence privileges cock-up issue with FCL (or whatever they might be called this afternoon) and was getting nothing but nonsense, or nothing at all, out of FCL.(Along the lines of "we need another form, more money, send us the log books that we've just sent back to you, blah).
One e-mail to Mr Moriarty requesting his assistance got a response the same day from one of his staff and one week later a new, correct, licence in the post. It seems that the insoluble can become soluble with Mr Moriarty's help.
I proferred my sincere thanks for his assistance, just a shame I had to go that route.