Originally Posted by
TBM-Legend
I see Air NZ won a brand loyalty award or the like being in the top three in Australia. Three weeks ago booked on Air NZ Premium Y on a B777-300 BNE-AKL. Check-in a ballsup as the agent put a bag sideways down the chute and no-one to fix said issue. It was a leaderless exercise with pleasant chap in his black AirNZ T-shirt taking control without knowing what to do. This is followed by "sorry but due to an aircraft change not all can be accommodated on this flight [the -300 had become a -200] and some of those in J became Premium and Premium became Y and some Y became spectators. The crew were excellent given we're an hour and a half late [metal in an engine said our Captain so changed aircraft. Four days later I returned. Auto bag tag readers broken...go to gate..."oh the flight will be delayed to BNE due non-availability of the A320neo will be replaced by a domestic A320 with knees in face - 2 hrs]
Staff great however! So yes win the award..
domestic 320's do not cross the tasman.