Originally Posted by
DaveReidUK
They need staff to insist that travellers whose passport chips never work nevertheless try the e-gates at least three times before they are allowed to go to a manned desk.
Oh dear yes I have seen this in practice also of failing to operate and not just getting the pressure right on the pad. In depth of mind there was also an issue of bad batch of passport chip production some time ago. No doubt still on going.