I think Boeing's ballsed this up - and the FAA have a lot of reflecting to do on the overwhelming power of public sentiment versus the facts.
There comes a point in crisis management where you must address the perceptions, arguing the facts is useless.
Few if any will likely share this sentiment, but I feel for Boeing's
PR team at the moment.
As a former corporate spin doctor these crises are horrific to manage.
The public baying for your blood.
Investors trashing your stock.
Politicians jumping on the bandwagon.
And nearly always - panicked and agitated senior managers, and others right up to Board level, jumping in, trying to do your job for you, ignoring advice and only making a bad situation worse.
Seen it and lived it so, so many times - and it's always the same.