This appears to be a DNS problem with BT. You need to do a DNS change.
Do a google search for: "We couldn’t connect to the update service. We’ll try again later, or you can check now. If it still doesn’t work, make sure that you’re connected to the Internet."
The answer to the problem is on sopedia.com on the results page.
Last edited by Sophiedog; 4th Feb 2019 at 10:36.
Reason: More detail.