Originally Posted by
Flex88
I love that line; makes me think of CX management ("leadership") philosophy...
Exactly my point Flex88. Isn't the 'plugged in headset' just another example of 'Safety Theatrics'?
Used to be you had to have the Fire Services standing by at the aircraft during fuelling with pax on board.
Later it became necessary only if an incapacitated passenger was on board.
Then it became merely a request to ATC to 'advise' the Fire Services, but have a crewman on the headset during the whole process.
Now he just plugs in a dodgy headset and walks away.
But is it even legal? I wonder if the CAD/HKIA are aware of this practice and of the apparent conflict with the HKIA AOM?
Quote:CX is what I would consider to be the Gold Standard.
I have no words........
Just say thanks.
