Originally Posted by
Easy Street
If management had offered appropriate compensation...
Absolutely, crew did the right thing solving the issue the best they could, while minimising the disruption. I'm sure had the seatbelt signs have gone on in cruise, said pax would have been ushered back to the J/S.
On the other hand, in a situation like this had I been in the responsible position (I was, many moons ago...) I would have made sure to have the most senior management person in range meet said passengers on arrival and immediately offer a profuse apology, together with a full refund and a free ticket for their next holiday.