Originally Posted by
pattern_is_full
There's a difference between what passengers do of their own volition - and what an airline screw-up forces them to do.
TUI has already (now) offered a total refund on the entire round-trip flight - bare minimum IMHO. And my crystal ball tells me there is a meeting with the CAA (no tea and bikkies) in TUI's future. "How - exactly - can you not know how many seats are in your aircraft?!"
The bigger issue is that TUI only offered a refund when they knew the story was going to played out on the BBC, on Tuesday Evening:-
'After the family contacted Rip Off Britain, TUI refunded their fares'
Presumably until then they had made no such offer?
Given that TUI are cancelling flights for this Summer and moving people to other airports not the sort of publicity that you need.