Originally Posted by
pattern_is_full
There's a difference between what passengers do of their own volition - and what an airline screw-up forces them to do.
TUI has already (now) offered a total refund on the entire round-trip flight - bare minimum IMHO. And my crystal ball tells me there is a meeting with the CAA (no tea and bikkies) in TUI's future. "How - exactly - can you not know how many seats are in your aircraft?!"
you place far too much faith in the CAA. When it comes to airlines they have the teeth of stunted girbils. Pilots they’ll prosecute till the cows come home. Airlines, not so much