Originally Posted by
BizJetJock
Er, no. What a bizarre idea. They are allowed to go to the toilet, walk around and chat, on some airlines go and stand at the bar...
There's a difference between what passengers do of their own volition - and what an airline screw-up forces them to do.
TUI has already (now) offered a total refund on the entire round-trip flight - bare minimum IMHO. And my crystal ball tells me there is a meeting with the CAA (no tea and bikkies) in TUI's future. "How - exactly - can you not know how many seats are in your aircraft?!"