Originally Posted by
Gertrude the Wombat
It's basically the way they treat their customers with complete and total and utter contempt. It might work on some people, but that's not how you get my business.
(my post got deleted as well yesterday)
The point i was making then was, that the actual customers of Ryanair are the local governments and smaller airfields. NOT really the people they transport. That is why ryanair can treat its passengers the way they do. The passengers pay a small fee for insurance (called the ticket).