Originally Posted by
ShotOne
“I know where I do so”. But do you? In this case we’ve seen the video, which the cabin crew hadn’t. If you come across an argument in full flow how do you know who’s to blame or what started it?
You don't know all the details first hand, so in practise you may delegate that to your CM where you can. If you're told there's an aggressive man shouting racial abuse at a passenger unable to calm down or act in a civil manner, I know where I stand.
The question over whether the captain had enough information vs how you interpret someone's actions are different questions.