Excellent message Chris. Credit it where it is due and especially acknowledging the collaboration and can do attitude from all involved, especially the crews because after all they are the ones who ultimately have to move the planes around the world. So I am absolutely confident they appreciate your kind words. Certainly much better than the usual kick in the b*ll*cks you are normally so keen to deliver when showing appreciation. eg CN 13th month etc.
oh and really good to know the failure was external to CPA. Of course it was.