The "old grumpies" are actually the only ones who can provide perspective as to the never ending lies of this management. They have seen the entire decline of CX, and are best positioned to advise those less experienced as to the reality. It is up to that middle group of 25-45 yrs olds who can have another career (with a real "C)) to leave while they still can. It will NEVER improve at CX. COS18 has stripped away any hope of that (and if not, please explain why?). CX is done, toast, forked,
ed, finished and buried. Only those who can't see reality will try to convince themselves otherwise. Get out NOW. It IS finished.