Originally Posted by
ACMS
Aren’t they supposed to be providing a SERVICE.
End of story.
Indeed - providing a service to
all the aircraft in the airspace.
The number of aircraft a controller can handle is based on the expected workload/taskload for each aircraft. If an aircraft unexpectedly imposes more workload, then one or more other aircraft will be held until the controller has safe capacity to accept them. Entirely up to you if you want to cause that delay. But you are making the "story" a little longer for everyone else.