Originally Posted by
FQTLSteve
I booked to fly on Primera Air PF2934 AGP-BHX 14.08.18 on 19 July. I have received an email sent 23 July informing me that my flight has been cancelled. They've given me three options, full refund, next available Primera flight or their choice of another airline. I have to reply by email indicating my choice before they can help me. Does anyone have experience of how fast and how good they deal with this?
Yes I have. I only ever received an automated reply to my emails asking me not to email again and it would be dealt with but I received no reply. I phoned them. It took 1 hour 45 minutes to get answered. You get a countdown when you are number 5 in the queue. I would bite the bullet, ring and sit it out. When I got through the issue was dealt with.
Centre cities