Originally Posted by
OltonPete
As an outsider it did look like the whole incident was handled well although I realise some might offer differing opinions.
Pete
The diversion in itself may have been handled well, but the aftermath certainly wasn't. I would seriously question whether the situation has ever been wargamed by the airport and the based airlines/handing agents, as it was a shambles trying to get aircraft turned around once they were able to make it back to BHX. Not enough staff, Not enough busses available to service the remote stands. No joined up thinking like using a bus to take passengers to an outbound, then that same bus going to an adjacent stand to collect inbound passengers. There was plenty of time between the runway closing and then reopening for extra staff to be called in. Hugely frustrating experienxe all round.